Terms and Conditions

Last updated: 1 May 2026

These Terms and Conditions ("Terms") govern your use of WinSpirit Casino, operated by Hollycorn N.V. ("WinSpirit", "we", "us"), licensed by Antillephone N.V., authorised by the Government of Curaçao under licence 8048/JAZ2020-013. By creating an account or placing a wager, you accept these Terms in full. Please read them carefully alongside our Betting Rules, Privacy Policy, Cookies Policy, and Responsible Gaming page.

1. Acceptance of Terms

By registering for an account, depositing funds, or placing a wager on the Service, you confirm that you have read, understood, and agreed to be bound by these Terms and by any documents incorporated by reference. If you do not accept these Terms, you must not use the Service.

2. Definitions

Account

The personal user account you open and maintain on the Service.

AML

Anti-money-laundering controls applied under our licence and Canadian law.

Bonus

Any promotional credit, free spin, or wager-token granted by WinSpirit, subject to specific terms.

Bonus Funds

Promotional credits subject to wagering requirements, separate from real-money funds.

Cash Out

The optional early settlement of an active bet at an offered price.

CASL

Canada's Anti-Spam Legislation.

FINTRAC

Financial Transactions and Reports Analysis Centre of Canada.

KYC

Know Your Customer identity-verification checks.

PCMLTFA

Proceeds of Crime (Money Laundering) and Terrorist Financing Act (Canada).

PIPEDA

Personal Information Protection and Electronic Documents Act (Canada).

Player

An adult of legal gambling age in their province who has registered an Account.

Real-Money Funds

Funds deposited by you, plus winnings from real-money wagers.

Service

The WinSpirit casino and sportsbook offering, accessed via web or mobile.

Wagering Requirement

The number of times bonus funds must be wagered before they can be converted to real money.

We / Us

Hollycorn N.V., the operator of WinSpirit.

3. Eligibility

You may use the Service only if you meet all of the following conditions:

• You are an adult of legal gambling age in your province of residence;
• You have full legal capacity to enter into binding contracts;
• You are not located in a jurisdiction in which use of the Service is prohibited;
• You are not on a self-exclusion register that prevents you from gambling.

Residents of the United States, United Kingdom, France, Spain, Italy, the Netherlands, Belgium, Australia, Cyprus, Israel, Hungary, Poland, Portugal, and any other jurisdiction where online gambling is prohibited by local law may not register or place wagers, regardless of their age.

4. Account Registration

You may hold one Account only. Account information must be true, complete, and current; you are responsible for keeping your details up to date. You must not share your Account, password, or payment instruments with any third party. We reserve the right to refuse a registration or close an Account where we have reasonable grounds to believe these requirements have been breached.

Registering more than one Account ("multi-accounting"), whether to circumvent self-exclusion, abuse promotions, or otherwise, is strictly prohibited and will result in the closure of all related accounts and forfeiture of any winnings derived from the additional accounts.

5. Identity Verification (KYC)

Before your first withdrawal — and at other times we are required to verify your identity — we will ask for documentation including:

• A government-issued photo ID (passport, driver's licence, or provincial photo ID);
• Proof of address dated within the last 3 months (utility bill, bank statement, or government letter);
• Proof of payment method (for example, a screenshot of the e-wallet, or a card with the middle digits and CVC obscured);
• Where applicable, proof of source of funds (payslip, tax return, bank statement showing salary deposits, or other evidence).

We aim to complete KYC reviews within 72 hours of receiving complete documents. Withdrawals are not processed until KYC is approved. Failure to provide adequate documentation within 30 days of request may result in account suspension and the return of net deposits to source.

6. AML & Source of Funds

WinSpirit applies anti-money-laundering and counter-terrorist-financing controls aligned with the PCMLTFA and guidance issued by FINTRAC. All players are screened against international sanctions lists and politically exposed person (PEP) databases at registration and on an ongoing basis.

You agree that we may, at any time, request information about the source of your funds or wealth, freeze suspicious transactions pending review, and report unusual activity to the relevant authorities as required by law. We reserve the right to decline transactions that, in our reasonable judgement, are inconsistent with your declared profile or activity history.

7. Deposits

All deposits must be made from a payment instrument in your own name. The base account currency is Canadian Dollars (CAD); deposits in other currencies will be converted at the prevailing market rate plus our standard FX spread. Deposits are credited to your Real-Money Funds balance; promotional credits are credited to a separate Bonus Funds balance.

Chargebacks and disputed transactions in bad faith will lead to immediate Account suspension and recovery action. We do not accept deposits via cheque, cash mailings, or third-party wire transfers.

8. Withdrawals

Withdrawals are paid back to the same instrument used for deposit, where regulation and method allow ("closed-loop" rule). Where this is not possible (for example, deposit by Visa, withdrawal not supported on the card), we will agree an alternative method during KYC.

Standard processing time is up to 24 hours of internal review followed by the rail-specific transit time. VIP and verified players benefit from faster processing.

9. Dormant Accounts

An Account is considered dormant when there has been no login, deposit, withdrawal, or wager for 12 consecutive months. After this period, we will email a reminder to your registered address. If the Account remains dormant for a further 30 days, a monthly maintenance fee of CAD 5 (capped at the available balance) may be applied. You can avoid the fee by logging in and engaging with the Service or by closing the Account and withdrawing the balance.

10. Bonuses & Promotions

Each promotion has its own specific terms. Unless stated otherwise:

• Wagering requirement is 35× the bonus amount (for deposit-match offers, sometimes 35× of the deposit + bonus).
• Maximum bet during active wagering is CAD 7.50 per spin / hand.
• Bonus expiry is 30 days; free spin expiry is 7 days.
• Withdrawal of real-money funds may be restricted while a bonus is active; bonus funds cannot be withdrawn until wagering is complete.

Game contributions toward wagering vary by category — see the Promotions Help Centre and your specific bonus terms for the full schedule. Slots typically contribute 100%; live and table games contribute partially or are excluded. Promotions are personal and may not be transferred.

11. Restricted Behaviour

The following behaviours are prohibited and may result in suspension, closure, and/or forfeiture of winnings:

• Multi-accounting; collusion; using third-party VPNs or proxies to misrepresent location;
• Use of bots, scripts, or any automated tools to play or to interact with the Service;
• Bonus abuse, including opposite-side hedging during wagering and stake-structuring to extract risk-free value;
• Chargebacks or disputed payments where the transaction was authentic;
• Money laundering, fraud, identity theft, or any criminal activity;
• Harassment of WinSpirit staff or other players via support channels or social platforms.

12. Suspension & Closure

We may suspend or close an Account where we reasonably believe a breach of these Terms, our Betting Rules, or applicable law has occurred. Where we suspend an Account, we will notify you within a reasonable time and explain the reason where lawful to do so. If your Account is closed for a breach of these Terms, we may withhold winnings derived from the breach pending investigation. Real-money funds not implicated in the breach will be returned to source after KYC.

You can close your Account at any time by writing to [email protected]. Self-exclusion options (see Section 11 of Responsible Gaming) take precedence over standard closure when chosen.

13. Errors, Malfunctions & Force Majeure

WinSpirit is not liable for errors caused by third-party systems (including connectivity, payment, and game-supplier failures) provided that we have applied reasonable diligence in selecting and overseeing those providers. Where a malfunction in a game or sportsbook market produces an obviously incorrect outcome (for example, a paytable defect or a palpable pricing error), we reserve the right to void the affected wagers and refund stakes (see Betting Rules, Sections 6 and 15).

Neither party is liable for any failure or delay caused by events outside its reasonable control, including natural disasters, war, terrorism, internet outages, or governmental orders. Affected obligations are suspended for the duration of the force majeure event.

14. Limitation of Liability

To the maximum extent permitted by law, our total aggregate liability arising from or in connection with these Terms or your use of the Service is limited to CAD 500 or the total net deposits made by you in the 12 months preceding the event giving rise to the claim, whichever is greater. We are not liable for indirect, consequential, or punitive damages, loss of profits, loss of data, or loss of opportunity.

15. Indemnification

You agree to indemnify, defend, and hold harmless WinSpirit, Hollycorn N.V., its affiliates, officers, employees, and agents from any claim, loss, liability, or expense (including legal fees) arising from your breach of these Terms, your use of the Service in violation of applicable law, or your infringement of any third-party right.

16. Intellectual Property

All intellectual-property rights in the Service — including the WinSpirit name and logo, trademarks, software, content, layouts, and games — are owned by Hollycorn N.V. or our licensors. Use of the Service does not transfer any of these rights to you. You may not copy, modify, reverse-engineer, decompile, or create derivative works from any part of the Service without express written permission.

17. Communications & Notices

Notices from WinSpirit will be sent to the email or phone number associated with your Account, or posted on the Service. By providing your contact details and consenting to marketing, you agree to receive promotional messages in line with CASL. You can withdraw marketing consent at any time using the unsubscribe link in any message, your account preferences, or by contacting [email protected]. Service-related notices (transaction confirmations, security alerts) will continue regardless.

18. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms to an affiliate or to a successor in connection with a corporate restructuring, sale, or merger, provided that the transferee assumes the same obligations.

19. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of Curaçao, without regard to its conflict-of-law provisions. Subject to the consumer-protection floor and the dispute-resolution process below, the courts of that jurisdiction have exclusive jurisdiction over any dispute arising under these Terms.

20. Severability, Entire Agreement & Waiver

If any provision of these Terms is found to be unenforceable, the remaining provisions continue in force. These Terms (together with the Betting Rules, Privacy Policy, Cookies Policy, Responsible Gaming page, and any specific promotion terms) constitute the entire agreement between you and WinSpirit and supersede any prior understandings. A failure or delay by either party to enforce any right under these Terms is not a waiver of that right.

21. Complaints & Dispute Resolution

We are committed to resolving disputes promptly and fairly:

You may also contact our licensing authority if you believe we are not handling your complaint in line with our licence conditions.

22. Changes to These Terms

We may amend these Terms from time to time. Material changes will be notified to you by email or through the Service at least 14 days before they take effect, except where the change is required immediately by law or to protect security. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms. If you do not accept a change, you must stop using the Service and may withdraw your funds subject to KYC.

23. Contact

For any question relating to these Terms:

• General support: [email protected]
• Complaints: [email protected]
• Privacy & data protection: [email protected]
• Responsible gaming: [email protected]
• Postal address: Hollycorn N.V., Heelsumstraat 51, E-Commerce Park, Willemstad, Curaçao

Frequently Asked Questions

How long does KYC take?

We aim to complete reviews within 72 hours of receiving complete documents. Withdrawals are released only after successful KYC.

Can I deposit in cryptocurrency?

Yes. We accept BTC, ETH, USDT, and LTC. Conversion to CAD takes place at the time of deposit and the credited balance is in CAD.

What is the wagering requirement on bonuses?

Standard wagering is 35× unless stated otherwise. Specific offers, including high-roller and free-spin promotions, may have different requirements; always read the offer terms.

Why was my withdrawal delayed?

Common reasons include incomplete KYC, an unverified payment method, an active bonus with an outstanding wagering requirement, or routine AML review. Contact [email protected] if a withdrawal is unresolved after 5 business days.

Can I close my account if I no longer want to play?

Yes. Email [email protected] from your registered address. We will return any withdrawable balance after KYC. If you are closing for safer-gambling reasons, please consider self-exclusion instead — see our Responsible Gaming page.

What happens to my account if I don't log in for a year?

It becomes dormant. We will email a reminder; if there is no activity for a further 30 days, a monthly maintenance fee of CAD 5 may apply, capped at the available balance.

Where can I escalate a complaint?

Stage 1: customer support. Stage 2: [email protected]. Stage 3: independent ADR (eCOGRA / IBAS). You may also contact our licensing authority if needed.