Responsible Gaming at WinSpirit

Last updated: 1 May 2026

At WinSpirit Casino, we believe gambling should always be a form of entertainment — never a way to make money, escape stress, or fix financial problems. Most of our players enjoy our games safely, but we recognise that for a small minority, gambling can become harmful. This page sets out the tools, policies, and Canadian support resources we provide so that you stay in control of your time and money. If you ever feel that gambling has stopped being fun, help is one click away.

Our Commitment to Safer Gambling

WinSpirit operates under the licence of Hollycorn N.V., regulated by the Antillephone N.V., authorised by the Government of Curaçao under licence 8048/JAZ2020-013. Our duty of care extends to every Canadian player, and we have built our platform around four guiding principles:

• Informed choice. We give you clear information about the products you play, the odds involved, and the risks of excessive play.
• Player control. We provide easy-to-use limit and self-exclusion tools that you can activate at any time, without contacting support.
• Identification & intervention. Our risk-monitoring team uses behavioural indicators to identify players who may be developing harmful patterns and reaches out with personalised support.
• Privacy & respect. We treat all responsible-gaming requests confidentially and without judgement. You will never be penalised for using these tools.

Our customer-facing staff complete responsible-gambling training before they handle player accounts, and our policies are reviewed at least annually against industry guidance from RGC and the CCSA.

Recognising Problem Gambling Warning Signs

Problem gambling rarely starts as a crisis — it usually develops gradually. The earlier the signs are recognised, the easier it is to step back. Common indicators include:

• Spending more time or money on gambling than you originally planned.
• Chasing losses by increasing stakes or session length to "win it back".
• Gambling with money intended for rent, groceries, bills, or other essentials.
• Borrowing money, using credit, or selling possessions to fund gambling.
• Lying to family, friends, or your employer about how often you gamble or how much you spend.
• Feeling restless, irritable, or anxious when not gambling.
• Using gambling as an escape from stress, depression, loneliness, or relationship problems.
• Neglecting work, study, family, or social commitments because of gambling.
• Continuing to gamble despite feeling guilt, shame, or regret afterwards.
• Failing to stop or cut back even after deciding to.

Player Protection Tools

Every WinSpirit account includes a full suite of safer-gambling controls, found under My Account → Responsible Gaming. You do not need to contact support to enable any of them, and most are applied instantly.

Deposit Limits

Set the maximum amount you can deposit per day, week, or month. Reductions take effect immediately; increases are subject to a 24-hour cooling-off period before they apply, giving you time to reconsider. We strongly recommend setting a deposit limit when you create your account.

Loss & Wager Limits

Loss limits cap the net amount you can lose over a chosen period. Wager limits cap the total amount staked, regardless of wins or losses. Either tool helps you keep your bankroll within a budget you have decided on in advance.

Session Time Limits & Reality Checks

Choose a maximum session length (for example, 30 or 60 minutes). When the time is up, you will be logged out automatically. Reality-check pop-ups can also be enabled to remind you of your time and net spend at fixed intervals during play.

Self-Exclusion

If you need a longer break, self-exclusion blocks you from logging in, depositing, or wagering for the period you choose. During the exclusion you will be removed from marketing communications and any pending bonuses will be cancelled.

Time-Out (Cool-Off)

A short break of 24 hours, 7 days, or 30 days. Your account stays open but you cannot log in or deposit. Useful when you want to step away briefly without committing to a long exclusion.

Account Closure

You can close your account at any time by writing to [email protected]. Any remaining balance will be returned to you using your last verified deposit method, subject to standard KYC checks.

Underage Gambling Prevention

Gambling at WinSpirit is strictly limited to adults of legal age in their province of residence:

• 19 years or older in British Columbia, Saskatchewan, Ontario, New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland and Labrador, the Yukon, the Northwest Territories, and Nunavut.
• 18 years or older in Alberta, Manitoba, and Quebec.

We verify your age and identity during registration and again before your first withdrawal. Accounts found to belong to under-age users are closed immediately, all winnings are forfeited, and deposits are returned to source after KYC checks.

Parents and guardians: if you share a device with a young person, we recommend installing parental-control software. Solutions such as Net Nanny, Qustodio, and Gamban can block gambling sites across browsers and apps. Gamban is purpose-built for this and offers free trials.

Help & Support Resources in Canada

Free, confidential, professional help is available across Canada. The services below are independent of WinSpirit and operate around the clock or extended hours, in English and (where indicated) French.

Self-Assessment Questionnaire

This short screen is adapted from the PGSI used by Canadian researchers. Answer honestly. It is not a diagnosis, but if you answer "yes" to three or more, we strongly encourage you to contact one of the helplines above or our responsible-gaming team at [email protected].

1. In the past 12 months, have you bet more than you could really afford to lose?
2. Have you needed to gamble with larger amounts of money to get the same feeling of excitement?
3. Have you gone back another day to try to win back the money you lost?
4. Have you borrowed money or sold anything to get money to gamble?
5. Have you felt that you might have a problem with gambling?
6. Has gambling caused you any health problems, including stress or anxiety?
7. Has your gambling caused any financial problems for you or your household?

How to Help a Family Member or Friend

If you are worried about someone close to you, the most useful things you can do are usually quiet and consistent rather than dramatic:

• Choose a calm moment to talk. Avoid raising it during or right after a gambling session.
• Use "I" statements ("I'm worried about how you've been lately") rather than accusations. Stigma keeps people from asking for help.
• Offer to call a helpline together. Many people find the first phone call easier with someone in the room.
• Protect shared finances. Consider separating bank accounts, removing joint cards, and asking your bank about gambling-merchant blocks (most major Canadian banks now offer them).
• Look after yourself. Family-support resources exist for a reason — Gam-Anon and many provincial services run support groups for partners and parents.

If you have concrete evidence that a specific WinSpirit account belongs to a person who is at risk, you can contact us at [email protected]. We will review the case under our duty-of-care policy. We cannot share account information with third parties because of PIPEDA, but we can act on credible reports.

Frequently Asked Questions

How do I set a deposit limit on my account?

Log in, open My Account → Responsible Gaming → Deposit Limits, choose the period (day/week/month) and amount, and confirm. The limit applies straight away. Any reduction is instant; any increase has a 24-hour cooling-off period.

Can I self-exclude from WinSpirit?

Yes. You can self-exclude for 6 months, 1, 2, or 5 years, or permanently. The link is in the Responsible Gaming section of your account. You can also email [email protected] if you prefer.

What happens to my balance when I self-exclude?

Any withdrawable balance will be returned to your last verified payment method after standard KYC checks. Pending bonuses, free spins, and locked funds are forfeited at the start of the exclusion.

How can I help a family member who has a gambling problem?

Talk to them privately and without judgement, suggest a free helpline (such as ConnexOntario at 1-866-531-2600 in Ontario), and consider practical steps such as bank gambling blocks. Family-support services like Gam-Anon are available across Canada.

Is self-exclusion permanent?

Only if you choose the permanent option. Time-bound exclusions expire automatically — you cannot end them early. Reactivation after expiry requires a written request and a 24-hour cool-off.

What is the legal gambling age in Canada?

It depends on your province. The minimum age is 19 in most of Canada, and 18 in Alberta, Manitoba, and Quebec. WinSpirit verifies age during registration and before your first withdrawal.

Where can I find help if I don't live in Ontario?

Every province offers a free, confidential helpline — see the table above. The national 9-8-8 line is available 24/7 anywhere in Canada for crisis support, and Gamblers Anonymous and the Responsible Gambling Council operate nationally.