Betting Rules

Last updated: 1 May 2026

These Betting Rules govern all wagers placed at WinSpirit Casino & Sportsbook by Canadian players. They cover both casino-style games (slots, table games, live dealer) and sports betting, including the in-play and pre-match markets. They sit alongside our Terms & Conditions, our Privacy Policy, and any specific bonus or promotion terms in force at the time of your bet.

1. General Provisions

By placing a bet, you confirm that you are of legal gambling age, that you are betting in your own name and with your own funds, and that you have read these Rules. WinSpirit reserves the right to amend the Rules; material changes are notified at least 14 days in advance and apply only to bets placed after the change becomes effective.

WinSpirit operates as a private wagering operator under the licence of Antillephone N.V., authorised by the Government of Curaçao (licence 8048/JAZ2020-013). Single-event sports wagering became legally available to Canadian residents following the federal Bill C-218 amendments to the Criminal Code in 2021. Provincial gambling regulations apply to physical operators within Canada and do not prohibit private players from accessing licensed offshore operators.

2. Account Eligibility

You must be of legal gambling age in your province (19 in most provinces; 18 in Alberta, Manitoba, and Quebec). Each player may hold one account only. WinSpirit may decline registrations from residents of the United States, United Kingdom, France, Spain, Italy, the Netherlands, Belgium, Australia, Cyprus, Israel, Hungary, Poland, Portugal, and any other jurisdiction where online gambling is prohibited by local law and from individuals appearing on relevant sanctions or self-exclusion registers. Employees of WinSpirit, their immediate families, and individuals in a position to influence the outcome of an event (including athletes, coaches, and officials of sports we cover) are not permitted to bet on those events.

3. Bet Placement & Acceptance

A bet is considered placed only after it has been accepted by our system and a confirmation receipt has been generated. Until then, the wager has no effect. The receipt — including stake, market, selection, odds, and time-stamp — is the authoritative record. If your screen displays different details from the receipt, the receipt prevails.

• You are responsible for the accuracy of every selection on your bet slip before submitting it.
• WinSpirit may refuse, partially accept, or limit any bet at its sole discretion, including for liability management, suspected market manipulation, or compliance reasons.
• Bets cannot be cancelled, edited, or sold back once accepted, except where a Cash Out feature is offered for the specific market.

SECTION A — CASINO GAME RULES

4. Slots & Instant Games

Slot games and instant-win titles operate using certified random number generators provided by independent suppliers. The published RTP percentage is theoretical and refers to long-run play across millions of spins; individual sessions may produce significantly higher or lower returns. Specific paytables, paylines, and bonus mechanics are set by the game and shown in the help screens accessible from inside each game.

Our game suppliers include Pragmatic Play, NetEnt, Microgaming, Play’n GO, Yggdrasil, Evolution Gaming, Hacksaw Gaming, Nolimit City, Push Gaming, ELK Studios, Big Time Gaming, Relax Gaming, Quickspin, and Red Tiger Gaming. We do not modify games supplied by third parties; outcomes are determined entirely on the supplier's certified servers.

5. Table Games & Live Dealer

Live-dealer games are operated by certified studios on our suppliers' platforms. Where in-game rules differ between studios (for example, dealer hits or stands on soft 17 in blackjack), the rule shown at the live table applies. We support the most common variants:

• Blackjack: classic, multi-hand, and live variants. Insurance, surrender, and side bets are available where shown at the table. Standard dealer drawing rules apply unless the table specifies otherwise.
• Roulette: European (single zero), American (double zero), and French (with la partage on even-money bets). Always check the table's wheel layout and house edge before betting.
• Baccarat: Punto Banco, Speed, Squeeze, and Lightning variants. Standard third-card drawing rules per the published baccarat tableau.
• Poker variants: Casino Hold'em, Three Card Poker, Caribbean Stud, and Ultimate Texas Hold'em. These are house-banked games, not poker against other players.

Disconnection during live games: if you lose connection during a hand at a live table, the round continues without your further input. Pre-placed decisions and committed wagers are settled on the table's outcome. Where no decision was committed (for example, you had not chosen to hit or stand), the result is settled per the table's standard "auto-stand / auto-hold" rule.

6. Game Malfunction & Disconnection

If a game malfunctions or our service drops mid-round, we will check the supplier's logs to determine the correct state. Where the round can be reconstructed faithfully, we settle accordingly. Where it cannot, the round is voided and the stake refunded. Refunds appear in your real-money or bonus balance, matching the source of the stake. If a malfunction is suspected to be the result of a bug giving an unfair advantage, results are reviewed before any payout.

7. Bonus Play in Casino

Bonus funds, free spins, and locked balances are subject to the specific terms of the offer. The full schedule of game contributions toward wagering requirements is at the Promotions Help Centre and your specific bonus terms. Common rules:

• Maximum bet during active wagering is typically CAD 7.50 per spin / hand, unless the offer says otherwise. Stakes above the cap may forfeit the bonus.
• Slots usually contribute 100%; live and table games contribute partially or not at all (see contribution table).
• Bonus funds expire 30 days from grant unless stated otherwise. Free spins expire 7 days from grant.
• Multi-accounting, opposite-side betting, and other forms of bonus abuse void the bonus and any winnings derived from it.

SECTION B — SPORTSBOOK RULES

8. Sportsbook Bet Types

Single

One selection on one event. Settled when the underlying event ends.

Multiples (parlays / accumulators)

Two or more independent selections combined; all selections must win for the bet to win. If any selection is voided, that selection is removed and the multiple recalculated at the remaining odds.

System bets

Multiple combinations of selections (for example, a Yankee, Trixie, or Lucky 15). Each combination is settled separately; partial wins are possible.

Each-way bets

Common in horse racing and golf. The stake is split equally between "win" and "place" portions; each is settled independently using the place terms shown at the time of bet placement.

Live / in-play

Bets placed after the event has started. Odds change rapidly and bets may be subject to a brief acceptance delay (see Section 16).

9. Odds & Price Changes

Odds offered on the Service are subject to change at any time before your bet is accepted. The price applied is the price displayed on your bet slip at the moment of acceptance. If the price has changed during submission, the bet may be rejected; in some markets, our system can accept the new price automatically if you have enabled the "accept all odds changes" option.

10. Bet Settlement by Sport

Bets are settled using official results from the relevant league or governing body, as published on its website. Statistics from third-party feeds (for example, player props) are settled using the data provider listed in the market terms. We do not amend settlements based on subsequent corrections, replays, or appeals unless required by the league within 72 hours of the original result.

Hockey (NHL, AHL, KHL, IIHF, and other leagues)

Unless a market explicitly states otherwise (for example, "including overtime / shootout"), all hockey bets are settled on the result after 60 minutes of regulation time. Overtime and shootout outcomes do not count for the moneyline, puck line, or totals on these markets.

• 3-Way Moneyline: Home / Draw / Away after regulation.
• Puck Line: standard handicap of ±1.5 goals applies to regulation only unless the market states "incl. OT/SO".
• Totals: the over/under refers to the total goals in regulation only unless stated otherwise.
• Player goals / assists / shots / hits / blocks / saves: include OT but exclude shootout. Players who do not dress are voided.
• Series prices (playoffs): include OT and shootout; the team that advances wins.

Soccer (football)

Standard markets are settled on 90 minutes of regulation plus injury time, excluding extra time and penalties. Tournament outright markets include all subsequent stages. If a match is abandoned before 90 minutes, all bets are void unless an outcome has already been definitively determined (for example, a side has scored more than the other and the abandonment cannot reverse the result, in which case settled markets stand).

Basketball (NBA, NCAA, EuroLeague)

Settled including overtime unless the market specifies "regulation only". Player props include overtime unless otherwise noted.

Baseball (MLB)

Bets stand if at least 5 innings are played (4½ if the home team is leading), in line with MLB official-game rules. Run line and totals follow the same threshold. Listed pitchers may be specified at bet placement.

Tennis

If a match is abandoned or a player retires before completing the match, the player who advances is the winner for moneyline purposes, regardless of the score at the time of retirement. Set-betting and game-line markets that have not been concluded at the time of retirement are voided.

MMA / UFC

If a fighter is replaced before the bout begins, all moneyline bets are void. If the bout starts and a fighter is unable to continue, the official decision is used. "No-contest" results void the bet.

Esports

Settled on the official tournament result. Roster changes after market opening but before the match starts may void affected markets. Walkover or forfeit voids non-completed markets.

Horse racing

Settled on the first official passing the post. Subsequent demotions through stewards' enquiries are honoured if announced within 30 minutes of the official result. Non-runners are voided and stakes returned at SP rules.

11. Cancelled, Void & Abandoned Events

If an event is officially cancelled and not rescheduled within 48 hours of its original start time, all unsettled bets on that event are voided and stakes returned. Markets that have already produced a definitive outcome by the time of cancellation may be settled at our discretion.

12. Postponed & Rescheduled Events

If an event is postponed and rescheduled within 48 hours of its original start time, bets stand. If rescheduled later than 48 hours or moved to a venue that materially affects the market (for example, neutral ground for a derby), bets are voided.

13. Dead Heat Rules

When two or more selections share a winning position, dead-heat rules apply: the stake is divided by the number of tied selections and settled at the original odds.

14. Maximum Payouts

Maximum payouts apply per bet, per day, per customer. Where multiple selections (for example, a parlay) exceed the cap, the payout is limited to the cap.

15. Technical & Palpable Errors

Where odds, lines, or other market parameters are clearly wrong (a "palpable error" — for example, a price that is materially different from the market consensus due to a typing or feed error), bets accepted at the erroneous price are voided and stakes returned. Examples include price inversions, incorrect handicaps, and lines posted with the wrong sign.

16. Live Betting Specifics

Live odds are based on real-time data feeds that may include short delays relative to the broadcast you are watching. We apply a brief acceptance delay (typically 1–6 seconds) to confirm the state of play before a bet is accepted. During this window, the bet may be rejected or accepted at adjusted odds. Bets placed after a goal, point, or other material event but before the market is suspended are voided.

17. Bonus Bets & Free Bets

Bonus bets and free bets (sometimes called "tokens") return only the net winnings, not the stake. Minimum and maximum odds, eligible markets, and expiry windows are shown in the offer terms. Bonus bets cannot be cashed out, withdrawn, or used in combination with other promotional offers unless explicitly stated.

18. Restricted Behaviour & Bonus Abuse

The following behaviours are prohibited and may lead to the voiding of bets, forfeiture of winnings, and account suspension or closure:

• Multi-accounting, syndicate play, or coordinated betting from a shared bankroll without disclosure;
• Arbitrage betting where the activity is conducted across other operators primarily to lock in margins from our prices;
• Use of bots, automated betting tools, screen-scrapers, or third-party software to place bets;
• Courtsiding, ghosting, or any practice that exploits a delay between a real-world event and our market;
• Placing bets in collusion with athletes, coaches, officials, or insiders, or on events where you have non-public information;
• Bonus abuse, including opposite-side hedging during wagering and structuring stakes to extract risk-free value from a promotion.

19. Disputes & Resolution

If you are dissatisfied with the settlement of a bet, please follow our three-stage complaints process:

1. Customer support. Contact [email protected] within 7 days of the disputed event. We aim to acknowledge within 24 hours and resolve within 14 days.
2. Senior management. If you are unsatisfied, escalate to [email protected]. A senior manager will review and respond within 14 days.
3. Independent dispute resolution (ADR). If still unresolved, you may refer the matter to an independent ADR provider such as eCOGRA (ecogra.org) or IBAS (ibas-uk.com), at no cost to you.

20. Glossary

Accumulator (parlay)

A multi-leg bet where every selection must win.

Action

A bet that has been accepted and stands.

Arbitrage

Placing offsetting bets across operators to lock in a guaranteed profit from price differences.

Bankroll

The total amount of money you set aside for gambling.

Cash Out

Settling a bet early at a reduced price to lock in profit or limit losses.

Chalk

The favourite in a market.

Cover

To beat the handicap (spread) on a wager.

Dead heat

When two or more selections tie for the same finishing position.

Dog (underdog)

The selection priced longer than the favourite.

Each-way

A combined "win" and "place" bet, common in racing and golf.

Edge

A statistical advantage held by the bettor or the operator.

Even money

Odds of 1.00 in decimal, +100 American, or 1/1 fractional.

Futures

Long-term outright markets settled at the end of a season or tournament.

Handicap (spread)

A points or goals adjustment to balance the favourite and underdog.

Hedging

Placing a bet on the opposite outcome of an existing bet to reduce variance.

House edge

The mathematical advantage held by the operator over the long run.

In-play (live)

Betting on an event after it has started.

Juice (vig)

The operator's commission, baked into the odds.

Lay

To bet against an outcome, on an exchange.

Line

The handicap or total posted by the sportsbook.

Moneyline

A straight bet on which side wins, with no handicap.

Off the board

An event that is no longer available for betting.

Over / Under (totals)

A bet on whether the combined score will be higher or lower than a stated number.

Palpable error

An obvious pricing or line mistake; bets are voided.

Parlay

See accumulator.

Prop bet

A bet on a specific event within a game, such as a player's points scored.

Puck line

The handicap line used in hockey, typically ±1.5 goals.

Push

A tie on a handicap or total; stakes are returned.

Round robin

A combined system of multiple parlays from the same set of selections.

RTP

Return to Player; the long-run theoretical payback percentage of a casino game.

Stake

The amount of money risked on a bet.

Stand-off

A void or no-action ruling.

Steam

Sharp, sudden line movement, often driven by professional bettors.

Teaser

A modified parlay where the bettor shifts each line in their favour at the cost of lower odds.

Underdog

See dog.

Void

A bet that has been cancelled and the stake returned.

21. Frequently Asked Questions

Are NHL bets settled including overtime?

No, by default they are settled on the result after 60 minutes of regulation. Overtime and shootouts only count when the market explicitly says "incl. OT/SO".

Can I cancel a bet after it has been accepted?

No. Once your bet receipt is generated, the bet stands. The Cash Out feature, where available, lets you settle early at the operator's offered price.

What happens if my parlay leg is voided?

The voided leg is removed and the parlay is recalculated at the remaining odds. The remaining selections still need to win for the parlay to win.

How long do you have to settle a bet?

We aim to settle bets within minutes of the official result. Markets reliant on third-party data may take longer; if a settlement is delayed beyond 48 hours, our risk team manually reviews and updates.

Can I bet on minor or amateur events?

Only events shown on our Service may be bet on. We do not generally offer markets on amateur, junior, or under-18 sports for integrity reasons.

What is a palpable error?

A clearly wrong price or line — for example, a hockey moneyline of -2000 against a similarly matched opponent. Bets accepted at palpable errors are voided.

Why was my bet rejected at the last second?

In live betting, brief acceptance delays let our system confirm the state of play. If the odds change or the market is suspended during that window, the bet may be rejected. Enable "accept all odds changes" if you prefer the system to take the new price automatically.

What happens if a match is abandoned?

It depends on the sport. Soccer typically requires 90 minutes; baseball typically 5 innings; tennis settles moneyline on the player who advances. See Section 10 for the full breakdown.

How do dead heats work?

The stake is divided by the number of tied selections and settled at the original odds. The portion that is not settled at the original odds is treated as a loss. See the worked example in Section 13.

Where can I escalate a settlement dispute?

Contact support first, then senior management, then an independent ADR provider such as eCOGRA. The full process is in Section 19.